Managed IT Services (SysCare ProActive)

SysCare ProActive is an outsourced network management and Service Desk support plan (managed services) ideal for small to medium sized companies that do not have full-time internal IT personnel.

SysCare will take care of all IT management operations, Service Desk and support functions assuming the role of “IT department” for your organisation. We shall continuously monitor all critical IT systems to ensure that they run at their optimum level.

However, some of our larger customers also have opted for SysCare ProActive support plans to free up their internal IT Manager's time to focus on business IT strategy, budgeting and planning rather than day to day operational and support issues.

Appointing a professional IT Service provider backed by qualified and experienced team of experts will give you peace of mind knowing that your network is protected and well looked after.

Our Service Desk is attended from 6am to 6pm with standby emergency support available during after hours and weekends. We guarantee 2 hour or 4 hour onsite response during business hours.

Why "SysCare ProActive" for Your Business?

Avoid IT Headaches

Better, Reliable and Cheaper

Many businesses spend lots of time trying to troubleshoot and resolve IT issues.

Why do you have to deal with slow systems, virus infections, system outages, backups, network security breaches and user complaints when you can use that time effectively to grow your business.

Let SysCare look after your IT.

Better, Reliable and Cheaper

You will get full range of IT support services including Service Desk, infrastructure support, continuous systems monitoring with SLA based on-site & remote support from a team of IT professionals for a fraction of the cost of running an internal IT department.

Focus on Your Business

Better, Reliable and Cheaper

Focus on Your Business

You will now have quality time to focus on business growth, having the peace of mind that your network is secure, healthy, and looked after by professionals.

We shall also provide advice and consultancy on leveraging IT effectively to improve business productivity and gaining a competitive edge.

Services Covered by Managed IT Services (SLA)

Remote support
Regular On-Ste support
Emergency On-Site support
Timely guaranteed response
Virtual IT Manager
Service desk (Ticketing System) with end user Portal.
Network device & critical service monitoring
Backup monitoring
Hardware maintenance
Disaster recovery setup
Desktop support
Mobile device management
Server administration
Server patch management
Managed firewalls

Anti-Virus & malware protection
Web Content Filtering E-Mail setup & hosting
E-mail spam filtering
E-mail backup & archival
E-Mail signature management
Domain & zone record management
network security & threat minimisation
Multi-factor authentication
Network monitoring & administration
Wireless network setup & monitor
Private cloud support
Public cloud support (Azure, AWS etc.)

Monthly or quarterly status reports
Attend regular meetings
Hardware & software procurement
Software licencing
IT consultancy services
Network setup & installation
Hardware setup & installation
3rd party application support
Liaise with 3rd party vendors
Staff training for new technologies
Office 365 support & maintenance
Fixed price project services
Hybrid cloud support